How AI is transforming hotel wellness facilities and improving staff operations across all stages of the guest journey | National Association of Hotel & Lodging Engineers

How AI is transforming hotel wellness facilities and improving staff operations across all stages of the guest journey

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Hotel Technology News
It’s inevitable that modern advances in artificial intelligence (AI) and automation will impact the hotel industry. While much has been rightfully said about use cases like machine learning (ML) impacting personalized guest offers or microsegmentation and generative AI (genAI) helping with contextual marketing or summarization for staff, for this focused article let’s shift gears from the rooms division into the spa and wellness facilities. Read More